Frequently asked questions

For Shopper

What type of products can I ship via Ship-Pal?


Products like clothes, electronics, cosmetics, books etc can easily be shipped via Ship-Pal, also some food items with a longer shelf life can be delivered. However products such as counterfeit goods, firearms, chemicals, illegal drugs, weapons, knives etc may not be shipped.




What amounts are reserved from the shopper?


The incentive amount as discussed with the traveller and also any customs amount (if any) will be reserved from the shopper once he orders the product to the travellers address.




What happens after I create an order?


Once the request for the order is received, Ship-Pal will notify all travellers who are capable of delivering your product. However the traveller needs to accept your request and confirm on an incentive amount before it can be confirmed that your product will be delivered to you.




Why is money reserved from the Shopper?


This money is reserved as protection and to provide security to the traveller that he will receive the incentive and any customs paid etc on behalf of the shopper.




Why cant I get my goods in their original packaging?


All goods carried by the traveller must be thoroughly inspected and checked by the traveller before carrying in their luggage due to obvious safety concerns and so the traveller is free to inspect the contents of the package.




During Covid-19 how can I use Ship-Pal?


We suggest to follow the Covid-19 guidelines by keeping safe distance and wearing a mask when meeting. Also to be more safe, sending the package via postal service is another option.




What if my traveller stops responding? or doesn’t show up?


If the traveller stops responding for over 48 hours or does not show up for delivery, please contact Ship-Pal and we will try to resolve the issue. If the traveller has your product and stopped responding or does not turn up for delivery but you have taken insurance then Ship-Pal will cover the cost of your product, up to 50 euros.




Who are Ship-Pal travellers? Can we trust the traveller?


Ship-Pal travellers are verified before they can accept orders from shoppers. Traveller is verified on an Id level and also his trip is verified for security and trust purposes.




How do I communicate with my traveller?


Once a traveller can deliver your product, ship pal will connect you both with a private chat where you can discuss more.





For Traveller

How are Ship-Pal travellers verified?


Since Shopper is paying and ordering product at traveller's location so in order to built trust and avoid any kinds of fraud by travelers we need to do two verification: 1) ID verification 2) Flight itinerary verification




How do I communicate with my shopper?


Once a product order is found on your route, Ship-Pal will connect you both with a private chat where you can discuss more.




How do I deliver an order ?


When chatting with the shopper, you can agree on a date, time and place to meet and exchange the product.




During Covid-19 how can I use Ship-Pal?


We suggest to follow the Covid-19 guidelines by keeping safe distance and wearing a mask when meeting. Also to be more safe, sending the package via postal service is another option.




Do I need to worry about the products I will be traveling with?


1) Before we connect shoppers with travellers, all the orders placed by shoppers are reviewed and filtered out based on country specific import restriction. 2) We also recommend traveller's to check the country specific restrictions before you accept request from shopper. Feel free to contact us if you need any kind of additional information. 3) To make things more safer we are only supporting products which are available/ordered online and can be ordered at the travellers address. Make sure when the product is delivered at your place, it's sealed and not tampered by any third person. 4) As a traveller you have full rights to open the package and see the content of the deliverer product before you put it in your luggage.




What if shopper doesn't show up or doesn't respond to me once I traveled?


First of all shopper shouldn't do this because you are carrying a product for which the shopper has already paid. Please try to reach the shopper again after some time and schedule a new time and if it doesn't work please contact us and we will help you with it.




Will there be customs/VAT charges on products which is not for my personal use?


1) If you are travelling withing EU countries then you don't need to pay any VAT/customs. 2) If you are traveling between non-EU and EU countries then there will be VAT/customs on products you are carrying. Customs/VAT amount can be checked in advance from country specific custom calculator. For example: According to finnish customs, purchase cost till 22 euros doesn't have any charges. Also, customs charges vary for different product types.

https://tulli.fi/en/customs-duty-calculator#/




Who will pay the customs/VAT charges ?


1) The shopper would need to bear the custom/VAT charges although the traveller will pay for customs (if any) which will be later reimbursed by the shopper. 2) We will calculate customs amount in advance when the order is placed by the shopper and inform the same to the shopper. If the shopper iaccepts then we proceed with next steps where we reserve customs amount and incentive amount both in our app. 3) Locked amount is paid to the traveller after delivery is confirmed by both parties.