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Ship-Pals Privacy Policy

At Ship-Pal, we strive to protect and respect your privacy.

This Privacy Policy explains when, how and why we collect personal information, how we intend to use it, the conditions under which we may disclose it to others, how we keep your data secure and also other additional information.

We may change this Policy from time to time so please check this page from time to time to ensure that you are happy with the made changes. By visiting our website, you are agreeing to be bound by this Privacy Policy.

Who are we (Ship Pal)?

We at Ship-Pal pride ourselves in connecting shoppers and travelers from around the world. By registering as a Shopper or a Traveler with us, we will strive to give you the most pleasant experience in ordering a product from abroad or in helping you earn money while travelling as you help a shopper with their order. 

What information do we collect?

We at Ship-Pal receive, collect and store any information you enter on our website or provide us in any other way by interacting with our website. In addition, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password),  comments, feedback,  reviews, recommendations, and personal profile. Additionally, we use this information to:
Communicate with you, screen our orders for potential risk or fraud.

We use device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

How do we collect information?

When you create an order or add trip details on our website or even log in, as part of the process, we collect personal information you give us such as your name, address, trip details, order details, email address etc. only for the purpose of matching travelers with shopper on Ship-Pal. The data collected helps us make more accurate matches and provide better service to the users of Ship-Pal.

Ship-Pal will only collect the data the user enters into the system to provide a better user experience and service. Also by agreeing to our terms and conditions and privacy policy,  the users current location, unique identity of your device, time spent on the pages, sections of pages etc is collected for analytics purpose by, which is the platform which Ship-Pal is built upon and is then made available to Ship-Pal for analytics of our website.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the services of Ship-Pal.

  2. To process orders and requests for quotations that you have submitted

  3. To provide our Users with ongoing customer assistance and technical support.

  4. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

  5. To notify you of changes to our services

  6. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  7. To comply with any applicable laws and regulations.


How do you store, use, share and disclose our site visitors' personal information?

Ship-Pal is hosted on the platform and follows the GDPR guidelines as specified in section 5 of privacy policy provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to verify information, to poll your opinions through surveys or questionnaires, to send updates about our company and services, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we secure this data?

All the communication that happens between our system and yours, is secured by standard SSL encryption. All the data that is stored in our systems follows the standard industry practices of security and privacy.

Do we disclose this information to any third party?

No, we don't. Neither do we sell or rent your information to any third party. We never share any of the above mentioned information with any third party or organization unless, it is required to do so as per the law.

We also will not share your personal information to any Third Party for marketing purpose.

Please also note, this data is retained in our systems as per our Data retention policy that is defined below.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please send us a mail from your Ship-pal signed up email to 

Privacy policy updates:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Data retention

When you place an order through the Site, we will maintain your Order Information and Personal Information you have provided to us for our records unless and until you ask us to delete this information.

Use of cookies 

We use “Cookies” which are small pieces of information sent by an organization to your computer and stored on your hard drive to allow our website to recognize you when you visit us. They collect statistical data about your browsing actions and do not identify you as an individual. For example, we use cookies to get analytic data which shows us the countries you visit our website from. This helps us to improve our website and deliver a better and more personalized service. For more information about cookies you can visit

Minors is not intended for individuals under the age of 18.

Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information above. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Ship-Pal adheres to the GDPR guidelines and ensures the data is securely stored and not used for any other purposes than those mentioned above.

GDPR Declaration

Under GDPR (EU) 2016/679, any personal data that is collected during the usage of our service, like Name, Phone number or Email address is stored securely in our systems - following the standard industry practices of security and privacy. Any such data is not shared with any third party or organization, unless it is required to do so by the law.

Links to other websites

Our website may contain links to other external websites . Ship-Pals privacy policy applies only to our website‚ so we request you to read the privacy statements on the other websites when you visit. We cannot be responsible for the privacy policies and practices of the external websites even if you access them using links from our website.

In addition, if landed on our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and request you to check the policy of that third party site.

Questions and our contact information:

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to please send us a mail from your Ship-pal signed up email-id to

Additional information:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

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